Amazon Manager Robotics Technical Support Amazon ARTS 

Australia, Victoria, Melbourne 

841342476

Please note that this role includes certain Manager On-Call responsibilities over the weekend (daytime) for select high severity events.Key job responsibilities
- Manage, recruit, interview, hire, coach and mentor directs.- Actively work to encourage, motivate and collaborate direct reports to reach agreed goals, while fulfilling their job responsibilities and obligations. (hold regular 1:1 sessions etc).
- Create and maintain a healthy and positive work culture.- Identifies problem areas and works to implement solutions to effectively resolve them.
- Evaluate employee performance and systems to identify trends and recommend improvements.- Acts as an escalation point and incident manager during critical high severity escalations.

- Bachelor’s degree in Computer Science, Information Technology or related fields.
- 4+ years of management or direct team leader experience in a similarly complex technical support environment (6+ FTEs).
- Proven track record in of design, implementation and optimisation of metrics, KPIs, SLAs etc.
- Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
- Proven experience leading high severity active incident restoration efforts, as a technical authority or Incident Manager.
austechjob

- 6+ years of relevant technical support management or team leader experience in a diverse complex technical environment.
- 3+ years of relevant engineer technical support hands-on experience.
- Relevant industry certification(s) in any broad technical domain (Networking, Telecommunications, Cybersecurity, Cloud Technologies etc.)
- Relevant Service/Project Management Certifications may present an advantage (ITIL etc)