Boston Scientific Customer Care Rep III 

United States, Illinois, Quincy 

839996680

Your responsibilities will include:

• Will work with the field and operation teams supporting programs including but not limited to the following: Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials.
• Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests.
• Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing.
• Processes demo, trade show and internal requests
• Responsible for processing iStar requests. iSTAR is the Information Management System used to manage Sales Rep Assigned Inventory (SRAI).
• Responsible for processing email and fax requests sent to the server (FileNet).
• Perform duties while meeting expectation set for the availability metrics and accuracy metrics.
• Perform all duties within the job specific SOP requirements.
• Assist with special projects
• Performs other duties as required

Required qualifications:

• 3 Years with Associate in Arts degree/diploma, or an equivalent combination of education/work experience.
• Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.
• Ability to work Monday-Friday from 10:30am-7:00pm
• Among other requirements, Boston Scientific maintains specific drug testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing requirement is to increase workplace safety in compliance with applicable law.

Preferred qualifications:

• SAP, FileNet P8 and Microsoft Office experience preferred.
• Experience in BSC Customer Service a plus. Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area and working knowledge of other related disciplines.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement/ The foal of the drug testing is to increase workplace safety in compliance with the applicable law.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.