JPMorgan FX Ecommerce Client Service Analyst 

Singapore, Singapore 

839693644

As a FX and Commodities eCommerce Client Service Associate in FICC eCommerce Client Service (eCS) team, you will be responsible for client onboarding, product enablement, technical support and client queries resolution.

Job responsibilities

• Be responsible for timely and accurate enablements of clients and users onto e-Trading platforms (internal and vendor)
• Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms
• Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
• Generate data and information to help aid business decisions and drive management resourcing
• Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
• Liaise internally to resolve client system access and connectivity issues

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance, Economics or other related disciplines
• Minimum 2 years of working experience in bank or financial services
• Proactive and willing to drive new initiatives and changes
• Good analytical skills, due diligence and attention to detail
• Excellent interpersonal skills, good attitude, and strong communication / presentation skills
• Able to multi-task and work in a very fast-paced environment

Preferred qualifications, capabilities, and skills

• Client service experience preferred
• Familiarity with eCommerce space is preferred
• Mandarin or Japanese fluency would be advantageous as to support clients from Chinese or Japanese Market