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JPMorgan Customer Service Account Specialist II 
United States, Arizona, Tempe 
838496326

07.09.2024

Job responsibilities

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicates with customers in a metrics-driven environment
  • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

  • Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required

Preferred qualifications, capabilities, and skills

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Hospitality, Restaurant or Retail industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.