Microsoft Critical Environment Field Service Engineer 

United States, California 

838133751

Required Qualifications:

• High School Qualification or equivalent AND 3+ year(s) industry experience in a datacenter or other critical environment facility,

  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship Verification:This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or localgovernment agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid

Preferred Qualifications:

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)

• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services

• Experience working on large scale CE projects

• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.

Microsoft will accept applications for the role until December 16, 2024.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Data Center Operations

• Ensures compliance with data center business units and service-level policies.

• Engages with appropriate teams and resources to execute tasks or projects.

• Manages programs associated with area of responsibility.

• Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.

• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.

• Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)

• Reduce high-impact and human-error Critical Environment (CE) incidents year over year

• Deliver on cost/energy efficiency initiatives

• Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters

• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed

• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring

• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)

• Work with regional and global peers to share and build best practices across the entire datacenter portfolio

Data Center Work Environment

• Shares best practices; assists others in learning role, process, procedures.

• Provides mentorship across data centers for specific expertise.

• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.

• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.

• Suggests improvements in implementation based on depth of understanding.

• Contributes to a positive team environment by learning and adopting best practices.

• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).

• Supports escalation of issues to appropriate owner.