Microsoft EMEA Benefits HR Service Line Manager 

Czechia, Prague, Prague 

837720189

Required/Minimum Qualifications

• Experience managing benefits administration or related program.
• Significant experience in HR, Benefits, or related roles
• OR Bachelor's Degree in Human Resources, Business, Social Sciences, or related field AND work experience in HR, Benefits, or related roles
• People management experience

Additional or Preferred Qualifications

• Strong management capability to develop a strong team generating energy to enable the team to achieve their potential
• Maintain highly confidential and sensitive information
• Judgement and decision making that improve employee service or address privacy/compliance issues with a sense of urgency
• Excellent communication skills (both verbal & written) with an ability to listen & respond to employees
• Use quality framework and tools for Trend Analysis, Root cause analysis, provide immediate and permanent fix for service defects with strong desire to continuously improve processes & deliver against agreed objectives/ service levels
• End-to-end process understanding, ability to develop and maintain processes, Desk Top Procedure and Knowledge base articles
• Strong Project management skills, influencing skills and ability to train the team on an ongoing basis.
• Highly collaborative: build on the work of others and support the success of others

• Accountable for the overall delivery of Benefits services for the countries in the service region meeting and striving to exceed KPI targets, and operating as an escalation point of contact for employees and partners across the region
• Accountable for Data Privacy and security in the service line, rapid response to privacy issues, and handling of sensitive cases
• Accountable for service process documentation, desk-top-procedures, and knowledge base articles for assisted support
• Accountable for leading a diverse team and building team capability
• Accountable for contributing to the global standard design for Benefit processes
• Accountable for driving standardization and continuous improvement