MSD Regional Business Systems Lead APAC 

Australia, New South Wales, Sydney 

836652090

Job Description

• Permanent Full-timeposition with competitive renumeration and benefits
• Work autonomously and remote whilst being part of a dedicated and welcoming team
• Remote opportunity based in the APAC region: AUS, NZL, HKG, IND, KOR, MYS, NZL, PHL, SGP, THA, TWN, VNM
• Upskill and growth in an area your passionate about , whilst being fully supported and encouraged.
• Join a trusted Global leading Pharmaceutical organisation

You will be accountable for the consistent implementation of process enabling technology in the region to meet the Company’s business needs and to understand and represent the understand technology needs in the region.

Responsibilities include, however not limited to:

• Serve as a Subject Matter Expert (SME) for all of the clinical systems being utilized by GCTO users – functionality knowledge, roles and access process, data quality/compliance needs, pain points, system issues and available workarounds, & planned enhancements.
• Partner with the Business System Owner (BSO) to provide business/technical consultation to user communities to ensure consistent and effective use of the application – answering questions, creation of job-aids and other training material, promoting best practices and tools via internal sites & maintaining Frequently Asked Questions. Conduct User Acceptance Testing for new systems and changes to existing systems.
• Identify need for communications and additional training. Work with BSO and communications experts to ensure systems communications are effective, clear for local users and informative. Host training sessions to share new system functionality and best practices.
• Conduct User Account Review process for clinical systems.
• Support data clean-up activities in their assigned countries.
• Collectively with the country/regional management perform root cause analysis to identify current state process inefficiencies and how technology may enable the process to address
• Work with Sr. RSL, BSO and CRDs to identify SMEs, assist SMEs by developing and providing training to SMEs, ensure alignment of SME knowledge and involvement against SME expectations and address any gaps in SME onboarding
• Drive technology/process innovation and help with innovation pilots and ultimate implementation in the region.
• Partner with Our Company's regional IT representatives and regional GCTO staff in the identification of processes that can be improved by enabling technology
• Work with BSO and AMS teams to identify trends in Helpdesk issues that require updated training and communications

Qualifications:

• Bachelor degree, Master degree preferred.

Prior Experience & Skills:

• Prior background in country clinical operations and systems expertise is preferred
• Extensive experience in clinical research/development
• Proficient in English language
• Be recognized in the region as a subject matter expert in critical clinical systems such as CTMS, eTMF, Electronic Data Capture (EDC) system, clinical portal and basic reporting and MS Office tools
• Possess experience working with and helping end-users of our Company's Clinical Development tools
• Extensive knowledge of our Company's Global Clinical Development procedures (GDP)
• Proven ability in delivering training and presenting on our Company's systems and business processes in multi-cultural forums
• Have excellent problem-solving skills, based on facts, data and knowledge of the regulatory needs in complex and evolving environments; be able to apply sound risk management
• Demonstrated interpersonal, communication, negotiation, persuasion and leadership skills in dealing with a broad variety of cultures on non-routine matters in stressful situations
• Able to handle organizational complexity, ambiguity and continuous change
• Experience delivering training and presenting on our Company systems and business processes in multi-cultural forums
• Must have excellent problem-solving skills, based on facts, data and understanding of the regulatory requirements in complex and evolving environments; must be able to apply sound risk management
• Demonstrated interpersonal, communication, negotiation, persuasion and leadership skills in dealing with a broad variety of cultures on non-routine matters in stressful situations. Able to handle organizational complexity, ambiguity and continuous change

What You Can Expect

• Work autonomously whilst being supported, encouraged and being part of a trusted Global leading Pharmaceutical organisation
• Exposure to upskill and develop in your role
• Flexibility and opening doors to other opportunities and skillsets
• Joining acollaborativeteam oflikeminded individuals

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.