Airbnb Disaster Response Supervisor 

United States 

836488147

Supervision, Mentorship, and Coaching

• Provide visionary leadership to a team of Disaster Response Coordinators, driving exceptional performance and fostering a culture of collaboration, accountability, and continuous improvement.
• Shape the team’s growth by developing comprehensive onboarding programs, mentorship frameworks, and robust talent development strategies.
• Analyze work quality trends to identify opportunities for innovation and excellence, providing actionable coaching to drive sustained improvement.
• Inspire and motivate team members by effectively communicating Airbnb’s mission and translating strategic objectives into clear, meaningful goals.
• Cultivate a high-performing team environment through ongoing feedback, structured goal-setting, and individualized career development plans.

Operational Execution

• Lead the team in executing company-wide and strategic initiatives in alignment with organizational priorities, partnering with the Global Operations Manager to achieve measurable outcomes.
• Collaborate with Senior Coordinators to refine global operational workflows, driving consistency and excellence across regions.
• Act as a catalyst for process and product improvements by identifying challenges, proposing innovative solutions, and ensuring seamless implementation.
• Take ownership of critical operational tasks while remaining agile to address emerging needs and organizational priorities.

Global Incident Response

• Oversee the monitoring of global incidents, leveraging data-driven research to anticipate and mitigate potential risks.
• Exercise strategic decision-making to evaluate incident impact and determine response actions, ensuring timely and effective communication with internal and external stakeholders.
• Coordinate the execution of high-stakes crisis responses, managing complex, sensitive, or urgent scenarios with poise and precision to safeguard Airbnb’s brand and community.
• Drive decision making across a diverse set of stakeholders from the business, community policy, public policy, community support, legal and more.

Individual Development

• Anticipate global trends and emerging threats, proactively researching their potential impact on Airbnb’s operations and community.
• Champion learning and development by pursuing opportunities to enhance knowledge, skills, and industry expertise, setting an example for the broader team.
• Actively contribute to the evolution of disaster response and crisis management practices, positioning Airbnb as an industry leader in global crisis preparedness

• People Management: Experienced with delegating tasks and decisions appropriately to a team. Willing to take charge of others, including responsibility for their work, goals, performance, and growth. Helping employees develop and grow in their own roles and beyond.
• Communication and Presentation: Exchange complex information and ideas effectively, adapting to a range of audiences. Pay careful attention to detail in written and spoken communications. Build cross-functional credibility, trust and connection through communication.
• Strategic Mindset: Develop processes improvements and best practices considering long term needs and solutions.
• Problem Solving and Managing Complexity: Consider all of the factors at play, including financial, brand, and customer satisfaction risks when deciding how we should respond to an incident. Implement a clear strategy for tackling complex problems. When needed, develop new and creative ways of working that address stakeholder needs and existing gaps.
• Functional Knowledge: Evaluate incidents with a clear understanding of the different needs of all of our internal and external communities, anticipating unintended consequences and effectively calculating tradeoffs. Possess a strong level of understanding about the policies our team works with, and be able to communicate rationale for decisions made and actions taken.

Your Expertise:

• A minimum of 4 years in formal leadership and direct supervision roles, with global leadership experience being a strong advantage.
• Demonstrated strong business acumen and the ability to align team efforts with organizational goals.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and effectively.
• Outstanding attention to detail, a proactive approach to problem-solving, and a track record of reliable follow-through.
• Willingness to work weekends and adjust to flexible hours to effectively support a 24/7 team spanning three regions.
• Availability to travel occasionally as required.
• Capacity to work unexpected hours during critical situations or emergencies.

Offices: United States