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Google Quality Training Effectiveness Program Manager 
India, Telangana, Hyderabad 
835497772

01.09.2024
Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • Operations Six Sigma, COPC, or LEAN certification.
  • 3 years of experience in program management, customer support or quality function, with global operations in an outsourced business/shared services environment.

Preferred qualifications:
  • MBA or Master's degree.
  • Experience collecting, synthesizing, analyzing, and visualizing complex sources of data, used to derive insights and form recommendations to improve operational efficiency and efficacy.
  • Experience in project management, with the ability to collaborate with partners (vendor operations/agents) in a positive and productive way.
  • Familiarity with dashboard tools (e.g., SQL/Dremel, Data Studio, Tableau), with the ability to build stories and compelling narratives that enable thoughtful decision making.
  • Excellent executive communication and collaboration skills, including ability to influence without authority at all levels and cultivate cross-functional relationships for mutual benefit.