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Netflix Manager Ops Delivery HR Services - EMEA Netherlands, North Holland, Amsterdam 835448023
04.07.2024
This role is located in Amsterdam, The Netherlands.
Key Responsibilities:
Services Management:
- Monitor service performance, including service quality, and timeliness, and work with a global team
- Seek to understand growth opportunities for existing HR services and potential new opportunities
- Understand the strengths and potentials of the service team as well opportunities for improvement
Relationship Building:
- Collaborate with internal stakeholders, including Talent team members and department heads, to understand their needs and requirements for external Talent services.
- Cultivate strong relationships with business partners who may also be internal customers to Talent Experience Operations , fostering collaboration and partnership.
- Serve as the primary point of contact for stakeholders of Talent external services, addressing issues and resolving conflicts in a timely manner.
- Help drive transformational programs to enhance capabilities and support organizational evolutions
- Collaborate with peer leaders in UCAN, LATAM, and APAC to drive consistency and ensure seamless integration of operations, and sustained alignment of roadmap with strategic goals
Continuous Improvement:
- Identify areas for improvement in external HR service delivery and processes.
- Propose and implement initiatives to enhance the effectiveness and efficiency of external HR services
- Monitor industry trends and best practices to stay informed about emerging technologies and methodologies in HR service delivery.
Qualifications:
- 5+ years of experience in HR management, with a focus on HR management and service delivery.
- Proven track record of successfully managing internal teams and partnering with internal stakeholders
- Skilled at operating in a complex, cross-functional, geo-distributed organization where your team needs to collaborate and integrate with other teams across many disciplines.
- Strong understanding of HR practices and lifecycle
- Ability to communicate effectively with both technical and non-technical teams, across an array of cross-functional teams and multiple levels of seniority.
- Experience working with a global team.
- Familiarity with Workday, Applicant Tracking Systems, and Talent Insight Platforms such as Eightfold.
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