Microsoft Customer Engineer - Identity 

Ireland, Dublin 

835248209

• Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on the following domain:

• Identity + Security

Nice to have skills:

• Designing, documenting and implementing Active Directory & Microsoft Entra for customer environments, including consolidation and migrations.
• Experience with Azure Active Directory/Microsoft Entra, O365 and Synchronization of entities between On-Premise and Cloud Directories.
• Familiarity with Azure AD application development models.
• Knowledge of Access Management technologies such MFA, Conditional Access, Device, and application management
• Authentication Protocols (Kerberos, PKI, OAuth, SSO, SAML, etc.)
• Experience with developing and troubleshooting authentication issues on Azure AD registered application.
• Familiarity with Auth protocols like OpenID Connect, OAuth, SAML, WS-Fed, Kerberos etc.
• Knowledge of troubleshooting issues related to Azure AD, ADFS, MFA, conditional access, Application proxy etc.
• Experience supporting Microsoft Identity technologies in enterprise IT environments.
• Development experience of applications desirable using MSAL, or similar authentication libraries and technologies.
• Experience of troubleshooting developer related issues with HTTP debugging tools like Fiddler etc.

• Support Azure customers in Microsoft Q&A to resolve a variety of support incidents ranging from basic “How To” to critical and complex technical issues in a 24x5 global support delivery team.
• Ability to go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership.
• Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues. Turn Azure customers to Azure fans by improving support efficiency through finding opportunities to optimize existing processes and tools.
• Share support insights and recommendations to customers and field teams based on support trend and topics – preventing repetition of similar issues.
• Collaborate with Azure engineering teams to not only support but deliver solutions and new capabilities for our customers most mission critical Azure deployments.
• Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers. Based on customer feedback and insights gained while supporting our top customers, partner with engineering teams to improve the Azure platform.
• Building and updating Azure product documentation to help customers deliver solutions on Azure
• Partner with Support Tooling teams to ensure support engineers experience parity with Azure commercial cloud.