Capital One Sr Associate Process Manager - Financial Services 

United States, Texas, Plano 

834976755

Responsibilities:

• Direct ownership of critical business processes as a Process Owner, supporting process managers with designing and implementing process improvements, managing risks, establishing and maintaining formal process documentation, and improving control effectiveness.

• Monitoring and sharing performance insights to stakeholders (such as senior business leaders and accountable executives) and business partners.

• Owning and managing issue resolution.

• Establishing an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.

• Coach and lead junior PM levels on processes, performance targets and goals.

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.

• Perform parts of the process as needed.

• Establish an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements.

• Foster a culture of openness & collaboration.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Process Management or Risk Management

Preferred Qualifications:

• 2+ years of experience in Auto Financing Industry

• 3+ years of experience in Process Management

• 2+ years of experience in People leadership