Nokia Optical Technical Support Engineer 

Canada 

834952841

Software (SWA) comprises the definition, specification, and allocation of requirements from different sources utilising knowledge of systems engineering processes (specification & architecture). Contains processing of use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional description. Covers specification, design, implementation, and unit testing of Software (e.g. device drivers, microcode, hardware-related software & firmware) according to the requirements and architecture defined in the systems engineering process. Covers establishment and maintenance of Software Configuration Management (SCM) practices into software development projects, continuously building and integrating infrastructure tools and systems.

• Support the identification, characterization, and verification of design defects or deficiencies in deployed products
• Diagnose and determine problems symptoms and work around procedures prior to escalation to R&D by replicating product defects using lab equipment
• Direct interface to R&D to create, monitor and report thru FRB Administration via Salesforce and Jira
• Write/review generic test plans for customer lab evaluation, major initial network deployments, and field trials
• Support system verification testing during critical times and learn product
• Review and provide feedback on customer documentation
• Maintain lab equipment for customer demos and investigation/replications of product defects
• Contribute to technical input for knowledge sharing; i.e. Technical Alerts, Salesforce Articles, Team led training, etc
• Train Customer Delivery members on new products/features
• Lead technical discussions with customers and R&D on product defects.
• Become a subject matter expert in 1830 PSS and Subsystems technologies
• Prior experience with legacy product DWDM technologies or OTN is preferred
• Domestic travel (<10%) is expected and may sometimes be on short notice. International travel (< 10%) is required to support customers abroad and for training purposes.
• Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

• Degree in Electronic/Telecommunication Engineering or Computer Science
• Motivated and never-give-up attitude required to operate in a customer environment, extra-working hours, possibly in 24x7x365 on-call rotation; availability to travel is a must
• The position requires excellent written communication skills, good oral communication skills, and the ability to present a positive and confident attitude when working with customers.
• Previous experience working with 1830PSS products is highly preferred, but not mandatory if other networking experience exists.
• Ethernet services - E-Line, EV-Line, E-LAN, EV-LAN, and E-Tree
• MAC learning
• QoS
• LAG and ERP
• MPLS-TP
• L2 debugging
  

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program