Sisense Business Systems Admin Salesforce Gainsight 

Germany, Baden-Württemberg 

834250674

Role Responsibilities:

• Partner with Account Development. Customer Success, and Sales leaders to address and optimize operational workflows.
• Administer, configure, and oversee Salesforce as it relates to sales processes.
• Manage and enhance integration with ancillary Sales applications, particularly focusing on Gainsight to optimize customer success metrics.
• Drive cross-functional processes within the Sales team, enhancing system functionalities and user experiences.

HOW YOU’LL RAMP:

By Day 30...

• You will learn about the Sisense product.
• You will have built relationships with people in the Account Development,Customer Success, Sales and Business Operations teams.
• You will have an understanding of our internal operations processes and will start to employ them.
• You will know the tech stack, what we’ve built in Salesforce, and have worked with your manager to develop a plan to train up on applications you are not yet familiar with.
• You will understand the various roles and processes within the customer lifecycle.
• You will have a strong understanding of the business needs and you’ll create a plan to stabilize and/or enhance our systems and processes.
• You will work with diverse teams across time zones while acting as an interface between the business, rev ops, IT and the greater systems teams.

Day 60...

• You will work on driving cross-functional and integrated processes within Sales, Customer Support and other departments
• You will support all departments with day-to-day operations and requests.
• You will have reviewed the backlog of requests for new projects and priorities and will have shipped many process enhancements.
• You will establish a regular cadence of communications with stakeholders regarding new features, enhancements and changes to our tech stack.

Day 90...

• You’ll assist the ongoing development of processes that improve sales and customer success team efficiency and ensure the best outcomes for our internal end users, as well as ensure accurate reporting around these processes.
• You will drive discussions within the team and cross-functionally around how we can improve our day-to-day operations and be able to implement the changes that add the most value with a KPI driven approach.
• You will have expanded your influence across the company, driving process and improvements where appropriate.
• You will have supported the evaluation, design and architecture of the technology stack.

WHAT YOU’VE ACCOMPLISHED… SO FAR:

• Demonstrated significant expertise in Gainsight, including designing and implementing customer health scores and usage analytics.
• Obtained Salesforce Certified Administrator credentials (ADM 201 or 211) with at least 3 years of hands-on experience; Salesforce Lightning experience preferred.
• Showcased proactive engagement in previous roles by identifying and implementing system and process improvements without prompting.
• Managed multiple projects simultaneously, showcasing exceptional organizational skills and the ability to handle a fast-paced environment.
• Strong proficiency in integrating Salesforce with other critical systems such as Outreach, RingLead, ZoomInfo, etc.
• Excellent communication skills and capable of leading effective meetings and driving results.
• You have rigorous attention to detail.
• You can drive for results in a fast paced environment with a high sense of urgency.