Citi Group Operations Program Manager DIR 

United Kingdom, England, London 

834138823

– The team plays a crucial role in managing and refining risk associated with movements of funds – covering outgoing, incoming, and internal transfers. Focused on defining a clear payment risk appetite, consolidating and reporting payment risks as a unified entity, and harmonizing controls across the enterprise. Approach includes developing a cohesive framework for risk management and reducing reliance on detective controls by implementing proactive measures. By addressing these areas, the aim is to streamline processes, enhance financial stability, and ensure consistent, effective operations throughout the organization.

To lead the implementation of strategic controls related to payments and payments risk. Will manage the delivery of control program execution across operations, technology, risk and control, and all lines of defense as

Key Responsibilities:

Establishment of movement of funds risk and portfolio governance

Undertake detailed planning of implementation steps including conversion strategies, go-live and operational readiness, run-book definition and execution.

Provide program management consolidation, governance, progress tracking and issue identification and escalation across operations footprint; participate in overall program governance.

Model best practice program execution and promote standardization and consistency across wider operations organization.

Undertake specific program management disciplines and activities e.g. Lead prioritization and status meetings and reporting, maintain program documentation, provide updates at senior forums.

Human Skills:

Leadership & Effective communication

Proficiency in negotiation to resolve conflicts, reach consensus and manage expectations.

Problem solving to address challenges and obstacles that arise during implementation, identifying solutions and making informed decisions.

Decision making - decisive & data driven to provide clear guidance and alignment.

Technical Skills:

Domain expertise: Across Operations and Finance functions and tools. Expert knowledge in end-to-end transaction lifecycle process.

Change management: Large, complex implementations and transformation program expertise in finance and or operations.

Data Migration: Extensive knowledge in migration techniques and tools to ensure seamless transition of data from legacy to new GL platform.

Process Improvement: Extensive knowledge of process improvement with a track record of streamlining operational or finance process.

General ledger Expertise: good understanding of GL, systems, their functionalities, and best practice implementing.

Strategic Thinking: Ability to align operational process with organizational strategies, with experience in strategic planning and execution.

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

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