Amazon Sr Program Manager PMO Worldwide Returns ReCommerce 

United States, Washington, Bellevue 

833922710

Key job responsibilities
In this role with the WW Returns PMO and Center of Excellence, you will focus on ensuring every Amazon launch that requires a Returns solution, delivers as close to program delivery excellence as possible. You will contribute to and drive programs that will increase the working metabolism of teams across Amazon by equipping them with tools and automation to help deliver projects to the same consistent standard, faster, and on an exponential scale. You will coordinate cross functionally and across Amazon Org to guide project owners to bring technical solutions from ideation to fruition.
Example areas of ownership:- PMO KPI SME (including development of new metrics, monthly updates and performance deep dives)
A day in the life
Our work is broad and deep. You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems on 50+ unique projects at a time. You must be equally comfortable partnering with a business team, a TPM, SDE, and a SDM, and able to quickly adapt to ambiguous opportunities where you may need to operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish line. You will build, run, and iterate on mechanisms with an eye for continuous improvement)

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)