EY GPS - Cloud Services Support Engineer Associate 

United States, New York, New York 

833740573

Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. defense and Government engagements.

You will be a key member of a dedicated operations team with responsibility of assuring overall health of core cloud services commonly used by solutions deployed in Azure Gov, making recommendations on their continuous health, performance and reliability.

You will monitor service health and their hosting environments in Azure Gov for exceptions, review their performance, manage demand planning and capacity utilization. Your focus will be on stability and uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You will support promotion cycles of solutions, testing and executing version upgrades and patches.

You will be expected to keep up with industry developments and standards, ensuring innovative approaches to operate and support data environments.

Your key responsibilities

• Lead delivery of on-going maintenance and management of pre-production, production services, setting timelines and monitoring activities in alignment with business requirements
• Contribute to the development of implementation plans for dealing with complex requests for change
• Review new product support documentation and design release packages for solutions
• Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
• Participate in reviews of environments and the adaption of findings to existing environments, including capacity and performance management recommendations,
• Be familiar with internal control standards and contribute to the development of procedures
• Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are property managed and maintained

Skills and attributes for success

• Comprehensive understanding of complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues.
• Knowledge and experience on administering Azure Tenants, Subscriptions, Resource Groups and shared technologies such as Active Directory, DNS, etc.
• Knowledge of business processes, products, and services, within agreed areas of expertise and can provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers
• Ability to systematically break apart complex problems (written, verbal or numerical). Ability to analyze figures to solve a problem.
• Ability to be analytical and systematic whilst being open-minded and creative.
• Able to base decisions on facts rather than emotions, and always using logic.

To qualify for the role, you must have

• Bachelor's degree in Computer Science or working towards a degree in IT, Mathematics, or relevant experience
• 1-2+ years of relevant work experience
• Experience in either a support engineering role, or similar
• Proven experience in customer facing roles
• Proven managed service experience with modern technology understanding including cloud service, virtual networks/systems
• Sound experience working with environment configuration management, technical and process support for new infrastructure and environments
• Familiar with CI/CD pipelines and able to execute pipelines
• Excellent analytical and communication skills (verbal and written).
• Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment
• Ability to work in a team environment with in a high performing team
• ITIL Foundation Certification and other technology certifications are very beneficial
• Ability to obtain, maintain Top Secret Security Clearance level

Ideally, you’ll also have

• Experience working in a diverse fast paced environment in collaboration with other technical teams.
• Detail-oriented, well-organized with ability to translate & communicate complex and abstract issues.
• Experience in Installation, Administration and Troubleshooting of Data Technologies in Azure.
• Experience working Agile/Scrum environment preferred.
• Experience utilizing automated solutions with Azure Devops as the orchestrator of choice would be a plus.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.