Bank Of America Team Member 

India, Tamil Nadu, Chennai 

833616536

Process Overview*

The Client Protection team in GBS is spread across Gurugram, Mumbai, Hyderabad, and GIFT.

Job Description*

Individual will perform a review on fraud alert (In-clearing check, deposited check or newly opened a/c, online transaction) referred by fraud strategies. The incumbent will require to review account activity for fraud risk indicators, apply analytical judgment to determine potential customer impact and appropriate fraud risk mitigation. Individual to take either no action or close or refer the alert basis the review and document the findings for further course of action.

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure.
• Determine the best course of action for the Customer to resolve the claim or setting the correct expectations.
• Maintaining the KPI's and KRA's of the process
• The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• The fraud analyst would require to document the research conducted to support the decision taken on alert
• The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.

Requirements*

• Education- Graduation (Any Stream)
• Experience Range- 0-2 Years
• Foundational skills
  • Basic knowledge of banking/ products
  • Basic knowledge of Card network
  • Basic knowledge of debit /credit card
  • Basic knowledge of fraud detection
  • Ability to multitask and adapt to change
  • Proficient with Microsoft Office Tools
  • Good Communication Skills(both written and oral)
  • Strong analytical skills
  • Detail oriented
  • Proven Problem Solving Skills
  • Self-motivated and results orientated
• Desired skills:
  • Understanding of dispute life cucle

• Knowledge around Fraud and Scam and its ever evolving landscape
• Any certifications in Banking Domain | Six Sigma

Work Timings*

Client Protection operates 24X7, Shift depends on process aligned to; Can be rotational.

Weekly off - fixed / Split Off; depends to the process aligned to