Bank Of America Senior Team Member 

India, Tamil Nadu, Chennai 

314166525

Job Description*

Associate will need to understand the claim lifecycle and review claim for valid compelling evidence and take decision to pay or deny the claim.

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims within Turn Around Time
• Investigate the claim to review if all previous steps are correctly completed (TSP, Fraud Report,
• Review Merchant Credit)
• Pursue chargeback as per guidelines provided by Visa/MasterCard/ Pulse
• Determine the best course of action for the Customer to resolve the claim
• Should have strong understanding of the internal policies, procedures, Visa and MasterCard
• guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts
• Adherence to the SLA’s – productivity, turn-around-time, and accuracy
• Adhere to Reg E timelines
• Should be flexible in working multiple functions

Education*

• Graduation (B.Com)

Experience Range

• Min 2-3 years experience in banking domain or business back office
• Knowledge of Claim Resolution process (Preferred)

Mandatory skills

• Fundamental understanding of Debit Cards
• Understanding of US Banking Regulations
• Understanding of Claims life cycle
• Good Communication Skills (both written and oral)
• Proficiency with Microsoft Office Tools

Work Timings*

• 7:30am to 4:30pm (Should be flexible as per business needs)

Job Location*