Capital One Sr Manager Product - ECP Messaging 

United States, Virginia, Arlington 

832852729

Center 3 (19075), United States of America, McLean, Virginia Sr. Manager, Product Manager - ECP Messaging

Product Management

is looking for an exceptional Product Manager who will help define and execute the Correspondence Manager platform scaling strategy:

• Develop a compelling product vision for capabilities that deliver breakthrough business value and make it easy for our internal consumers to access, use, and build on.

• Establish and maintain product roadmaps and an agile delivery operational structure in partnership with Tech that is efficient, transparent, and flexible.

• Build and maintain strong relationships and feedback loops with upstream and downstream stakeholders across the enterprise who manage the product/credit strategy and intent, downstream processes, technology, controls, and customer-facing experiences that depend on the capabilities and performance of the holistic platform.

• Flexibly shift gears from strategy to implementation and collaborate with engineering, design, data science, and marketing teams to develop and launch new products and features. Monitor and analyze product performance to identify areas for improvement and growth opportunities.

General areas of responsibility:

• Partner with world class software engineers to design, deliver, and sustain new patterns and capabilities to reimagine how we use the capabilities and modernize how we deliver correspondence for card decisioning and use cases across the broader organization

• Deliver on several critical high-visibility use cases for the platform

• Understand upstream and downstream consumer / client needs and use those insights to power a value-generating use case roadmap

• Consider resilience, performance and cyber posture of the technology including items like prioritizing Enterprise Tech Backlog (ETB) initiatives and adhering to SLAs for data speed

• Socialize concerns, risks, and recommendations; obtain buy-in from appropriate stakeholders; generously share context and prioritization decisions

• Identify the right acceptance criteria and test cases; proactively partner with appropriate domain stakeholders to ensure the technology works holistically

• Additionally:

  • You will be involved in shaping and contributing to the overall fulfillment experience and enablement of Capital One’s platform ecosystem by seeking and applying insights from dependent platforms, apps, and segments - moving from concepts to prototypes and prototypes to scalable solutions.

  • You will develop hypotheses, build MVPs, and run pilots determining product, feature, and capability fit and value.

  • You will be a part of overall thought leadership around platform development at the intersection of data+design+tech for the sake of creating meaningful, measurable business and customer value.

  • You will collaborate with an extended team beyond the card platform organization

you’ll be expected to demonstrate proficiency in four key areas

• Human Centered

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused

  • You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Transformational Leadership

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

  • You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in digital product management

Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 3+ years of experience in Agile product management

• Experience translating business strategy and analysis into consumer facing digital products

New York City:
$199,100 - $227,200 for Sr. Manager, Product ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Mgr, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.