Verint Associate Manager - System Engineering 

India, Karnataka, Bengaluru 

831857813

Job Description

Overview of Job Function:

Responsibilities:

• Translate strategic vision into executable roadmaps with clear priorities, milestones, and resource allocations.
• Champion Agile methodologies, leading teams in iterative development cycles to ensure timely and efficient delivery.
• Leverage data-driven insights to track project performance, identify improvement opportunities, and optimize delivery processes.
• Demonstrate significant understanding of the product architectures of the entire solution suite;
• Build a high performing team by creating a baseline of collaboration and sharing inside the team while encouraging people to try and experiment.
• Responsible for the professional development and mentorship of team members to build a team which can be trusted
• Troubleshoot and resolve product issues from customers.
• Communicate plan, progress issues in a timely manner and be self-sufficient & resourceful in meeting deliverables.
• Keep the employees laser focused on their tasks by helping them with their needs;
• Ensure SLA is being followed and strive to reduce bottlenecks(knowledge of process);
• Provide status updates to the leadership on regular basis and escalate complex/time sensitive issues.
• Firmly establish self in role as a “trusted technical contact point”;
• Drive root-cause analysis and continuously identify trend of issues which will bring improvements to applications and processes;
• Develop an understanding of the business and application processes that exist within Verint;
• Stay abreast of the latest technologies and features;
• Ensure updates to documentation are done on a continuous basis
• Encourage team to drive product enhancements and foster an environment of innovation
• Measure team’s performance constantly and look for improvement opportunities
• Proactively manage project risks and dependencies, navigating challenges within budget and resource constraints.
• Foster a culture of transparency and open communication, regularly updating stakeholders and addressing concerns collaboratively.

Position Requirements: (Competencies, Experience, Interpersonal Skills,):

• Bachelor’s degree in Computer Science or other applicable engineering discipline.
• Overall, 12 to 15 years professional experience in software industry
• Experience of leading a team of 5 to 8 people.
• 5+ years’ experience with the installation, support, use, or administration of Verint software (V11 or V15) or any similar software products.
• 4 years of technical support, software installation, presales or R&D experience in a software company.
• 4 years’ experience working with web-based products hosted on Windows using SQL Server.
• 2 years of Programming/scripting experience in any language
• Hands-on experience building and scaling cloud-native applications on specific platforms (e.g., AWS, Azure, GCP).
• Deep understanding of SRE practices, cloud-native principles, including microservices architecture, containerization (e.g., Docker, Kubernetes), CI/CD pipelines, and DevSecOps practices.
• Proven ability to reengineer, implement and manage infrastructure provisioning, application monitoring, reliable engineering and support of product, services and cloud resources.
• Champion automation, actively promoting and implementing tools for infrastructure, configuration, deployment, and testing.
• Ability to diagnose technical system performance issues related to either databases, application servers and/or networks & operating systems.
• Strong written and verbal communication skills;
• Ability to understand and read log files & willingness to go into details to understand the root cause of the issue;
• Ability to prioritize tasks and delegate task across team boundaries and/or geographically dispersed teams;
• Willing to work in shift hours to overlap working hours with US, EMEA, APAC and Tel Aviv time zones and troubleshoot customer issues.
• Foster a culture of innovation, experimentation, and continuous learning within the engineering team.

Preferred Requirements:

• Experience with Security such as Single Sign-On with Windows & other IT security aspects
• Working experience in the role of SRE is an added advantage.
• Experienced technical manager in a services or support capacity
• Experience with CTI, Microsoft OS, Security experience
• Familiarity with Contact Center operations and technology software and tools is highly preferred.
• Knowledge in development language like C#, Java, VB Script, PowerShell.
• Knowledge in tools such as Datadog, AppDynamics, Wireshark, Fiddler will be preferred
• Build and nurture a high-performing team of cloud-native engineers.
• Attract and hire top talent with the right skills and passion for engineering & cloud-native application operation and support.
• Lead and mentor engineers in Agile methodologies like Scrum or Kanban, ensuring efficient delivery against agreed priorities.