Red hat Associate Manager Software Engineering 

India, Karnataka, Bengaluru 

118674099

What you will do:

• Lead and grow a team of SREs maintaining the overall health of OpenShift hosted properties

• Own the health, reliability and availability of OpenShift hosted properties

• Provide coaching, oversight and escalation support to the regional team of SREs

• Ensure that incidents are managed and resolved quickly, and that retrospectives and root-cause analysis is completed within expected timelines

• Oversee the creation and maintenance of knowledge article and standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in the environment

• Manage regional shift schedules, ensuring 24x7 resource availability

• Participate in sprint planning and release cycles of SRE tooling

• Schedule maintenance windows, considering customer and SRE resource requirements

• Coordinate with teams across the organization to reduce operational friction and automate wherever possible

• Resolve customer issues in cooperation with Red Hat's global customer support team

What you will bring:

• 1+ years experience managing engineering teams

• Must be comfortable managing distributed, remote staff

• Ability to understand and discuss deep technical issues with engineers

• Demonstrated experience with contemporary project management methodologies such as Agile, kanban and / or scrum

• 1+ years of experience with cloud providers such as Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure

• 1+ years of experience with Kubernetes is a plus