Bank Of America Senior Operations Consultant 

United Kingdom, England, London 

831612034

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Responsibilities:

• You will liaise with our Internal Business Partners including Servicing & Fulfilment.
• You will input Interest rate updates where applicable.
• You will identify, Investigate, escalate, and manage breaks through to resolution.
• You will manage daily reports and associated manual entries to GBS.
• You will monitor sweeping alerts and escalate when necessary.
• You will assist with end of day tasks.
• You will provide support across projects and OpEx initiatives.

What we are looking for:

• You will have knowledge of GBS system.
• You will have knowledge of Excel, Word & Outlook.
• You will have effective written and verbal communication skills.
• Able to work as part of a team both onshore and offshore.
• You will have attention to detail and problem-solving skills.

Skills that will help (optional):

• Having a team player attitude, enthusiasm, and commitment will be an advantage.
• Having the ability to prioritize, use own initiative and be flexible will be an advantage.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.