Wells Fargo Branch Operations Coordinator Austin Northwest - TX 

United States, Texas, Round Rock 

830795757

In this role you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers

• Complete operational activities while minimizing risks under established policies

• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

• Support the Branch manager in operational tasks and scheduling

• Resolve issues related to daily operations of the teller line, under direction of regional banking management

• Support customers and employees in resolving or escalating concerns or complaints

• Receive guidance from managers and exercise judgment within defined policies and procedures

• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions

• Identify information and services to meet customers financial needs

• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues

• Ability to educate and connect customers to technology and share the value of mobile banking options

• Ability to interact with integrity and professionalism with customers and employees

• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

• Cash handling experience

• Well-organized, independent and able to prioritize in a fast-paced environment

• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

• Knowledge and understanding of retail compliance controls, risk management, and loss prevention

• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays

• This position is not eligible for Visa sponsorship

Posting Location:

• 620 & I35: 505 Round Rock Ave Round Rock, TX 78664

• Austin Ave: 1111 S Austin Ave Georgetown, TX 78626

• Hutto: 604 W Hwy 79 Hutto, TX 78634

• North Lakeline & 1431: 920 N Lakeline Blvd Cedar Park, TX 78613

• Palm Valley: 2000 E Palm Valley Blvd Round Rock, TX 78665

• South Lakeline & 183: 14063 N Hwy 183 Austin, TX 78717

• The Rivery: 700 S. IH 35 Georgetown, TX 78628

• Round Rock Town Centre: 1851 A W Grimes Blvd Round Rock, TX 78664

• University Oaks: 271 University Oaks Blvd Round Rock, TX 78664

*Due to timing and resource needs, positions may not be available at all branch locations outlined in the posting.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.