Amazon Principal Scientist - AI Kumo Intelligent Tooling 

United States, Washington, Bellevue 

830606059

AWS Support is looking for a high caliber Applied Scientist to build AI/GenAI experiences and foundations for Kumo Intelligent Tooling — the organization that owns products and services used by 10,000+ AWS Support staff to help 40,000+ unique monthly AWS customers, and is responsible for AWS Support’s strategic initiative to transform its business and delivery model through GenAI.You will play a pivotal role in shaping the definition, vision, design, roadmap and development of solutions from beginning to end for hard, previously unsolved problems.
Key job responsibilities
- Lead and conduct advanced research in Large Language Models (LLMs), GenAI, and Deep Learning, with a focus on developing novel algorithms, architectures, and methodologies for technical support.

- Graduate degree (MS or PhD) in Computer Science, Machine Learning, Computational Linguistics, or a related field, with a strong focus on Natural Language Processing, Large Language Models, and Generative AI.
- 7+ years of experience in AI and Machine Learning in industry.
- Proven experience with a track record of thought leadership and contributions that have advanced business and customer results through AI.
- Strong record of delivery in industry and ability to handle multiple competing priorities in a fast-paced environment.
- Excellent written and verbal communication skills.

- 10+ years of experience in AI, Machine Learning, and Natural Language Processing in industry and/or academia.
- Hands-on experience in conducting research and developing innovative solutions leveraging LLMs, Generative AI, and Deep Learning.
- Comprehensive applied knowledge and experience in end-to-end ML model development and deployment life cycle from ideation to model launch and maintenance