SAP Associate Solution Support Engineer 

India, Karnataka, Bengaluru 

828711790

• Providing professional, courteous, and prompt technical support for the SAP Commerce product.
• Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
• Document technical solutions via the SAP Knowledge Management Strategy.
• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention.
• Maintain poise and professionalism in all customer interactions. Adapting to business needs is a requirement, shift work / weekend work.• Strong communicator and a skilled listener.
• Good customer interaction skills.
• Analytical outlook with good aptitude for problem-solving.
• Teamwork mindset.
• Ability to work in a global team across multiple time zones.
• Good analytical and debugging skills are helpful
• Knowledge of Interfaces, APIs, and Java is a plus
• Good with performance troubleshooting tool Kibana, Dynatrace etc
• Prior experience in Technical Support, Software Development, IT, or Quality Assurance is a plus.
• Ability in troubleshooting, root cause analysis

As a Product Support Engineer, you will work in a technically challenging and rewarding environment supporting our customers across a variety of mediums.
This role would suit candidates with a diverse and varied skill set. A successful candidate will have evidenced strong customer service skills, a technical mindset,
and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organization.

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