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SAP Associate Solution Support Engineer 
India, Karnataka, Bengaluru 
332256234

15.08.2024

What you’ll do

  • Win customer loyalty by creating memorable experiences for customers.
  • Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
  • Develop and maintain strong functional and technical product knowledge.
  • Work with our America based customers in resolving their queries, issues related to SAP Concur Product.
  • Resolve customer issues with transparency and urgency.
  • Maintain ownership of the issue, manage client expectations & drive deliverables.
  • Provide regular updates on cases statuses and escalate issues while maintaining the customer experience.
  • Create availability in daily schedule for customer calls.
  • Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
  • Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
  • Conduct all external facing communication in a professional manner, and to a high level of customer service.
  • Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
  • Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.

What you bring

  • Bachelor’s degree or equivalent. Preferred Travel & Tourism qualification.
  • External customer facing experience.
  • TMC experience preferred
  • 1 to 3 years of total experience with 2 years relevant experience in travel management/corporate travel/GDS.
  • Ability to express thoughts clearly & professionally for fluent customer interaction (English).
  • Display passion for & responsibility to the customer, business & team.
  • Research based Learning oriented, analytical mindset for expert problem solving
  • Task based, process driven approach to achieving objectives
  • Schedule flexibility working on the weekends and should be flexible to work on any shift (APAC/EMEA/AMER)
  • Preferable experience with SAP Concur products or on similar SaaS / Cloud products.
  • Preferable technical know-how on Selenium, Python or any programming language for automation