Amazon Principal Program Manager Customer Success 

United States, Texas, Arlington 

827803838

Key job responsibilities* Develop and execute strategic initiatives to accelerate product adoption and revenue growth across our solution portfolio
* Build and maintain strong relationships with sales teams, partners, and cross-functional stakeholders
* Create and implement metrics-driven approaches to measure program success and impact
* Drive process improvements and program optimization based on data analysis and stakeholder feedback
A day in the life
* Engage closely with the Director of Customer Success and other key stakeholders to define and shape programs focused on customer success
* Lead regular business reviews with senior management, providing insights on program performance and strategic recommendations
* Develop and maintain program documentation, training materials, and internal resources
* Manage multiple concurrent programs while balancing competing priorities and stakeholder needs
* Coordinate with cross-functional teams to ensure program alignment and successful execution
* Design and implement scalable processes for program launch, execution, and measurement
* Facilitate partner enablement sessions and sales team training programs
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 10+ years of working cross functionally with tech and non-tech teams experience
- 10+ years of program or project management experience
- 10+ years of managing, analyzing and communicating results to senior leadership experience
- Bachelor's degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements

- Experience delivering projects within scope, time, budget and quality