Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a Staff level Threat Specialist Engineer, you will play a critical role in collaborating with Development, Sales, QA, and Marketing to deliver exceptional customer experiences. Leveraging your advanced fault isolation, root cause analysis, and technical expertise, you will diagnose and resolve intricate technical issues for both internal and external stakeholders.
Your Impact
- Leading the resolution of complex technical issues, collaborating closely with ETAC and Software Engineering teams to ensure swift problem resolution
- Expertly isolating root causes of product defects and reproducing customer issues in lab environments to provide effective solutions
- Mentoring and training junior engineers to enhance team effectiveness and drive continuous improvement across the support organization
- Contributing to technical documentation, including Technical Support Bulletins and the Knowledge Base, ensuring accuracy and relevance
- Engaging with Product Management, R&D, and Development teams to provide valuable feedback on product enhancements and customer experience improvements
- Managing technical escalations and owning complex cases, ensuring adherence to all procedural guidelines and processes
- This role may involve occasional travel to customer and partner sites for fault isolation and root cause analysis, emphasizing our commitment to delivering comprehensive support and solutions
Your Experience
- Minimum of 7 years of hands-on experience in cybersecurity, with a strong focus on technical support and troubleshooting
- Proven ability to communicate effectively with stakeholders at all levels, both internally and externally, on complex technical issues
- Advanced understanding of networking concepts, with practical experience in multi-vendor environments involving routers, switches, firewalls, and related technologies (Cisco, Checkpoint, Juniper, Fortinet)
- Expertise in Routing and Switching protocols (e.g., OSPF, BGP, VLAN, STP) and Security Protocols (e.g., IPSEC, SSL-VPN, NAT, GRE)
- Experience with Authentication Protocols is advantageous
- Demonstrated capability to independently debug complex networks with diverse media and protocols
- Industry certifications (e.g., CISSP, CCIE, JNCIE) are highly desirable
- Thorough understanding of software release cycles and bug management processes
- Ability to work independently while contributing effectively as a team player in a collaborative environment
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
All your information will be kept confidential according to EEO guidelines.
