Bank Of America ServiceNow Discovery Engineer 

United States, North Carolina, Charlotte 

823884125

Job Description:

Job Description:

This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Responsibilities:

• Support the standup, configuration, and implementation of ServiceNow's Discovery, CMDB and solutions to interface with other ITSM modules.
• Oversee the integration of information into the CMDB from ServiceNow Discovery, ensuring accuracy and consistency.
• Coordinate discovery efforts across multiple regions.
• Perform discoveries and trouble shoot access issues for discovery
• Ensuring all organizational policies and procedures are followed for all processes and application improvement efforts.
• Works directly with Data Stewards across IT regions and domains to coordinate scans and remediate issues.
• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains

Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Architecture
• Collaboration
• Innovative Thinking
• Stakeholder Management
• Technical Strategy Development