Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
Determine areas of strength or Business Execution opportunity within defined scope of work
Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
Utilize independent judgment to guide moderate risk deliverables
Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
Collaborate and consult with leaders and executive management
Provide work direction to lessexperienced Strategyand Execution staff.
Required Qualifications:
2+ years ofBusiness Execution, Implementation, or Strategic Planningexperience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
Consult, review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable data factors.
Perform moderately complex data analysis to support and drive strategic initiatives and business needs
Develop a deep understanding of technical systems and business processes to extract data driven insights while identifying opportunities for engineering enhancements
Lead or participate on large cross group projects
Mentor less experienced staff
Collaborate and consult with peers, colleagues, external contractors, and mid-level managers to resolve issues and achieve goals
Leverage a solid understanding of compliance and risk management requirements for supported area
Product Owner – C360 and Contact Manager
Role Scope: Work with onshore Product Manager (PM) and assisting PM to develop and support C360 and Contact Manager shared services
Ability to stich data together
SQL Skills, Teradata Skills, Oracle Skills
Ability to explain what happened, what was done to fix the issue, and what steps are being taken to assure the issue does not happen in the future
Ability to do some initial analysis and then be able to work with the various teams to move the issue from discovery to completed
Experience performing Business Analysis, defining Requirements (writing epics and user stories), agile development (acted as a product manager or product owner), Testing (SIT and UAT), production rollout support (planning and deployment validation), Change enablement.
Ability to take PowerPoint slides and create working visual solutions in our UI apps(Microsoft Canvas & Microsoft Model Driven apps)
JIRA skills
Ability to write stories but most importantly someone who is able to enhance stories based on conversation with India tech teams work with tech teams on story completion
Advise line of business and companywide functions on business strategies based on research of performance metrics, trends in population distributions, and other complex data analysis to maximize profits and asset growth, and minimize operating losses within risk and other operating standards
Provide influence and leadership in the identification of new tools and methods to analyze data
Ensure adherence to compliance and legal regulations and policies on all projects managed
Provide updates on project logs, monthly budget forecasts, monthly newsletters, and operations reviews
Assist managers in building quarterly and annual plans and forecast future market research needs for business partners supported
Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals.
Lead projects, or serve as a peer mentor to staff, interns and external contractors.
Consult, review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable data factors.
Perform moderately complex data analysis to support and drive strategic initiatives and business needs.
Develop a deep understanding of technical systems and business processes to extract data driven insights while identifying opportunities for engineering enhancements.
Lead or participate on large cross group projects
Mentor less experienced staff.
Collaborate and consult with peers, colleagues, external contractors, and mid-level managers to resolve issues and achieve goals.
Leverage a solid understanding of compliance and risk management requirements for supported area.
Job Expectations:
4+ years of developing Tableau and Power BI dashboards
4+ years of hands on experience with Business Analysis, Data analysis (SQL, Excel), Data Quality Management, Data Conformance.
Hands on experience with Saleaforce, CRM products (Microsoft and Salesforce), Microsoft technology stack (power apps, power BI, Azure data stack), Reporting and Analytics (Tableau and Power BI).