JPMorgan Customer Outcomes Lead - Associate Genders 

Germany, Berlin, Berlin 

8232198

Job Responsibilities:

• Supporting the completion of in-depth analysis of interactions to assess whether "good" outcomes have been achieved.
• Understand end-user needs and influence product maintenance and development.
• Support the creation and delivery of reports.
• Evaluate conduct risks and identify opportunities for improvement.
• Partner with Operations and Product teams to drive change and effectively influence process improvements.
• Ensure risk and controls policies are adhered to and escalated within the appropriate governance structure.

Required Qualifications, Capabilities, and Skills:

• Experience in the financial industry, preferably in outcomes testing, Root Cause Analysis, or Quality Assurance roles.
• Ability to manage own workload and deliverables.
• Skilled in simplifying complex findings.
• Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to implementation.
• Strong interpersonal skills with the ability to forge meaningful relationships with key stakeholders.
• Excellent verbal and written communication and presentation skills, adaptable for different audiences in German and English
• Effective organizational and people management skills.
• Proficiency in Excel and data management

Preferred Qualifications, Capabilities, and Skills:

• Experience in influencing product development and maintenance.
• Proven track record in evaluating conduct risks and driving improvements.
• Ability to work collaboratively with cross-functional teams.
• Relevant experience in the Financial Service industry