Truist Divisional Collections Manager 

United States, Illinois 

82269045

Regular or Temporary:

English (Required)

1st shift (United States of America)Responsible for the management of Premium Finance divisional collection activities. Essential duties and responsibilities include: monitoring collection of return premiums from insurance carriers, general agents, agents and recovery of loan deficiency balances from insureds; supervision of collection staff including hiring, training, developing and evaluating staff performance. Monitoring portfolio for potential agency fraud risk.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Direct and supervise the divisional collection activities to maximize collection of delinquent and deficiency balance accounts and loan recoveries to minimize loan losses.3. Participate in the review and update of line of business operating procedures to insure accuracy and completeness as well as meet corporate goals for completion of these reviews.
4. Establish as part of performance management process, measurable goals and objectives related to collection activities and communicate those to staff.
5. Insure performance reviews, coaching and counseling are handled timely and in accordance with established corporate policies and procedures.
6. Advise Senior Management of developing trends and collection problems that may affect the accounts receivable portfolio of the company.
7. Assist staff to resolve complex or out of policy operational problems.
8. Review delinquent loans and make determination on deferring or proceeding with cancellation deferral requests.
9. Supervise the processing of cancellation and reinstatement requests for delinquent loans.
10. Assist in the initial review and management of potential fraudulent loan activities including the identification of early fraud warning signs, completion of agent portfolio audits, and timely communication to senior management where potential frauds are suspected.
11. Maintain records for, and approve/oversee charge-offs within established authority levels.
12. Provide oversight on third party collection activities.
13. Coordinate with Human Systems for appropriate staffing levels as well as processing of Human Resources related paperwork.
14. Represent line of business in depositions, bankruptcy court hearings, arbitrations or other legal proceedings.
15. Coordinate with other managers to formulate process improvements.The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor's degree, preferably in business or accounting or equivalent education and related training
2. Ten years of experience in financial services industry including five years of experience in collection activities
3. Excellent analytical, verbal, written, interpersonal and problem solving skills
4. Excellent time management and organizational skills
5. Ability to interact in a positive manner with all levels within the organization, including Executive Management
6. Experience in managing personnel, financial and physical resources
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Ability to travel, occasionally overnight
1. Bachelor's degree in accounting or business
2. Experience in the premium financing or insurance industry