Cisco Customer Success Specialist 

Singapore, Singapore 

822181275

• Customer Engagement : Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share successful frameworks, and drive software adoption and business value.
• Technical Expertise : Apply deep technical knowledge, business insight, and automation skills to provide consultative solutions and ensure successful customer engagements.
• Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
• Collaboration : Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
• Product Feedback and Advocacy : Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
• Strategic Advice and Adoption Journey: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

• Technical Expert: Possesses deep technical knowledge with a focus on connecting Cisco solutions to customer use cases, continuously learning new technologies, and best practices.
• Customer-Centric Approach: Proactively understands customer needs and drives decisions to enhance customer value and satisfaction.
• Cross-Team Collaborator: Works seamlessly across internal and external teams to encourage technical implementation decisions, operating effectively in both remote and face-to-face environments.
• Business Insight: Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.
• Results Oriented: Demonstrates proven execution ability with relevant technologies, driving successful customer outcomes.
• Effective Communicator: Delivers complex information clearly and convincingly to diverse audiences, with the ability to engage both technical architects and C-level executives, ensuring understanding and alignment.

Required Experience:

• Expert-level knowledge of Cisco's Cloud & AI Infrastructure (CAI) products with 7-10 years of experience integrating across multiple architectures.
• Preferred knowledge in ACI, Hyperflex, UCS, Nexus switching, MDS, ND, NDFC, NDI, Nutanix, Intersight & AI
• Proven experience engaging with key customers, understanding their unique needs, and applying industry successful frameworks to drive successful outcomes.
• Delivered consultative sessions, interactive technical presentations, and collaborating on quarterly business reviews (QBRs).
• Demonstrated ability to apply deep understanding of relevant Cisco products to define how technology solves Customers’ business challenges. This includes baselining customer environments, capturing heatmaps of products and tools (including third-party), and developing comprehensive on-boarding and adoption journeys.
• Conducted product and solution demos to drive product adoption with a strong understanding of software licensing models and running competitive SWOT analyses.
• Demonstrated success with complex technologies and conducting high-risk architecture reviews.
• Provided strategic advice on deployment decisions, led architectural initiatives, incorporating best practices and validated designs from across Cisco to ensure successful implementation and adoption with customers.
• Expert understanding and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
• Expertise in automation, including demonstrating APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).
• Suggested Certifications: DevNet, CCNA, CCNP, or CCDP required; CCIE, CISM, CISSP or equivalent strongly preferred.
• Suggested Cisco Success Management certifications: Cisco Certified Success Specialist.
• BS in Engineering, Computer Science; Masters preferred.

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