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MongoDB Director Customer Success Singapore 766445382
14.04.2025
We’re looking for someone with
- Bachelor's degree, technical degree preferred
- 7+ years people management experience
- 15+ years relevant experience and subject matter expertise in Customer Success, Account Management, Client Services, or similar customer-facing roles
- 10+ years experience working within or supporting large enterprises
- A passion for hiring, developing and retaining a team of managers; your team’s success is your top priority
- Experience setting org-/geo-wide direction for ustomer success programs and allocating resources to drive operations in alignment with the strategy
- Track record of leading fast-growing teams and using data to drive initiatives and inform decision-making processes that impact long-term company operations and success
- Experience as a CS leader managing executive level internal and external stakeholder relationships; includes collaborating with, and influencing cross-functional executive stakeholders (Sales, Marketing, Support, Product, etc.) on strategic GTM and company-wide initiatives
- Demonstrates ability to communicate a compelling vision and motivating a team to deliver excellent results in a fast paced environment
- Experience with enterprise infrastructure technologies; familiarity with MongoDB or NoSQL databases is a plus but not required
- The ability to navigate ambiguity with perseverance, positivity, and a clear point of view. As we continue growing and evolving, we’ll look to you to help establish and refine processes within the APAC region, and globally
- An adaptable mentality. You thrive in an ever-changing environment and continuously seek to improve yourself, your team, and your processes
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience both internally and externally
- People Leadership: Recruit, mentor, and develop frontline up to Sr Manager-level leaders in the Customer Success team
- Execution: Define and adhere to a set of analytical metrics to guide the team’s direction; achieve quarterly and long-term targets
- Build Programs: Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption
- Executive Presence and Communication: Cultivate and maintain relationships across MongoDB teams, organizations, and offices
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