Salesforce Senior Director Customer Success Management 

Singapore, Singapore 

78745765

Job Category

Job Details

What You’ll Be Driving:

• Inspire and Lead : Build, mentor, and empower an experienced team of Customer Success Managers, Directors and Area Leads, reigniting team spirit and establishing a culture of clarity, accountability, and shared success. Bring renewed focus, energy, and ambition to a team ready for its nextchapter—re-establishinghigh standards and a strong sense of purpose in how we deliver success

• Own the Signature Success Business : Oversee the delivery of Signature obligations, scale adoption, and lead renewals and growth across your portfolio.

• Strategic Account Engagement : Partner directly with customers and internal teams to shape and execute strategic account plans, ensuring alignment with customer goals and driving measurable outcomes.

• Executive Relationship Building : Cultivate deep partnerships with C-level stakeholders across both commercial and public sector organizations, positioning Signature as a driver of transformation.

• Cross-Functional Leadership : Collaborate closely with Sales, Renewals, Professional Services, and Product teams to align efforts, drive customer value, and execute joint strategies.

• Regional Growth Strategy : Partner with market leaders to evolve the Signature model in Southeast Asia and address the unique challenges and opportunities in fast-growth markets.

What You’ll Bring to the Table:

• Executive Leadership Experience :
  10+ years in customer-facing leadership roles, including at least 5 years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS or cloud technology. You’ve led through change, scaled teams in high-growth environments, and consistently delivered strong business outcomes.

• Commercial Acumen & Sales Partnership :
  You understand the commercial engine of a SaaS business and bring a business-owner mindset to everything you do. You’re comfortable holding Sales teams accountable for joint outcomes, aligning success strategy to revenue goals, and influencing deal structures and growth plans. You drive cross-functional clarity and make sure the customer’s long-term success is baked into every commercial conversation.

• Proven Operational Rigor :
  A track record of driving measurable results against performance targets, including renewals, expansion, adoption, customer satisfaction (CSAT/NPS), and operational efficiency. You’re skilled at managing budgets, resource allocation, and executive-level reporting.

• Enterprise Customer Engagement :
  Demonstrated success building trusted relationships with senior business and technology executives in large, complex organizations. You understand the language of the C-suite and how to align success initiatives to strategic business goals.

• Regional Market Understanding :
  Experience operating across Southeast Asia markets (e.g, Singapore, Thailand, Vietnam, Indonesia, Philippines), with an understanding of local business cultures, government/public sector dynamics, and emerging market challenges and opportunities.

• Salesforce Ecosystem Knowledge :
  Strong working knowledge of the Salesforce platform, including its capabilities, use cases, and value drivers across Sales, Service, and Industry Clouds.

• Customer-Facing Strategic Leadership :
  Whether your background is in Customer Success, Professional Services, Consulting, or large-scale Program Delivery—you bring deep experience leading complex customer engagements and driving long-term value. You’ve built frameworks for success, managed executive stakeholders, and consistently delivered outcomes that matter to customers’ business goals.

• Cross-Functional Collaboration :
  A strong collaborator with a proven ability to influence across Sales, Renewals, Marketing, Product, and Delivery organizations. You can align diverse stakeholders around a common customer success strategy.

• Talent Magnet & People Developer :
  You’re energized by the opportunity to re-engage a team, establish clarity of mission, and coach individuals to achieve their full potential.

• Resilience & Agility :
  Calm under pressure, energized by complex challenges, and always thinking two steps ahead. You adapt quickly, move with urgency, and are unafraid to lead through ambiguity.
  

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