Uber Marketplace Courier Operations Lead 

United States, West Virginia 

821667828

This is a high-impact role where you will craft and execute strategies that directly affect dispatch, pricing, supply engagement, demand shaping, courier acquisition, and overall marketplace health.

• Lead and scale a high-performing, fast-paced operations team focused on delivering a best-in-class marketplace experience.

• Set the vision, strategy, and operational roadmap for the Canadian Marketplace Operations & Courier org, aligning team OKRs with Uber’s broader business goals.

• Drive executional excellence across the courier lifecycle – from acquisition to engagement and retention – optimizing reliability and efficiency.

• Collaborate cross-functionally with Product, Engineering, Finance, Policy & Communications, Legal, Local and Central Operations, and Account Management teams to align on priorities and deliver results.

• Design and implement scalable solutions across key levers like batching, dispatch, pricing, and supply initiatives that improve the health of the overall marketplace.

• 7+ years of experience in strategy, operations, consulting, analytics, finance, or technology.

• 2+ years of direct people management experience.

• 7–10 years of experience in operations, strategy, business development, or related fields, ideally with experience in high-growth or tech environments.

• Demonstrated success in leading complex, multi-stakeholder projects to completion.

• Strong business judgment, with a data-informed approach to problem-solving and decision-making.

• Deep understanding of platform economics and the ability to optimize across different sides of a marketplace.

• Passion for building and leading high-performing teams, fostering team culture, and driving career development.

• Customer-obsessed mindset, constantly seeking to improve the user experience across merchants, earners, and consumers.

• Comfort with ambiguity and thriving in fast-paced, constantly evolving environments.

For Canada-based roles: The base salary range for this role is CAD$140,000 per year - CAD$155,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .