Salesforce Senior Analyst L2O Change Management 

Canada, Ontario, Old Toronto 

8215631

Job Category

Job Details

Supervisory Responsibilities:

• This position is an individual contributor role and reports into the GSX Change Management team.

Duties/Responsibilities:

• Lead medium-scale change initiatives or give significantly to larger enterprise-wide change programs, ensuring alignment with organizational goals.
• Collaborate with L2O Business Stakeholders, Domain leads, Business Technology (BT), and Product teams to review business requirements and translate them into persona-based change impacts, focusing on people, processes, and technology.
• Support the execution of change management strategies and plans to enhance the return on investment (ROI) of initiatives and ensure successful outcomes.
• Partner with domain experts and leadership to develop and communicate consistent, clear messaging and content for key programs.
• Plan and coordinate with Program teams and change networks to deliver engaging activities that promote understanding and awareness of key changes.
• Collect and analyze feedback from key collaborators, demonstrating both qualitative and quantitative data to assess the effectiveness of change efforts and find opportunities for continuous improvement.
• Provide regular updates on activity status to program leadership, collaborating to resolve risks and issues and ensure successful program progression.

Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 5+ years experience in developing, implementing and motivating change management activities.
• Ability to clearly diagnose and articulate a business problem and provide effective change readiness recommendations.
• Good interpersonal abilities that tailor seamlessly to appropriate audiences (i.e., managers, employees, HR Business Partners, etc.)
• Change Management certification or equivalent experience (i.e., Prosci certified)
• Ability to multi-task across work-streams as needed and prioritize tasks based on defined program goals and achievements.
• Ability to collaborate and influence multi-functional teams in a large, matrixed organization.
• Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale.

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