Amazon Support Engineer II Kuiper Services 

United States, Washington, Everett 

820977835

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.Kuiper IT Services is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.Key job responsibilities
• This is a 1st shift position working Mon-Fri. Shift starts at 8:00 AM .
• Perform work via ticketing system while maintaining standard work compliance
• Interact with network infrastructure including switches, routers, and firewalls
• Provide technical support for different test stations and their components and associated software
• Maintain system security and ensure compliance with industry standards
• Respond to and resolve critical infrastructure issues
• Perform scheduled maintenance and system upgrades
• Assist with project implementations and technology deployments
• Participate in oncall responsibilities.

- 3+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 3+ years of technical support experience
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- Capable of working in manufacturing and laboratory environments
- Perform OnCall duties as required
- Perform occasional travel as dictated by business need

- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
- CCNA, CCNP, or similar networking certifications.