JPMorgan Vice President - Product Manager Banking Payments 

United States, Delaware, Wilmington 

820811844

Job Responsibilities

• Collaborate with product owners, engineering, monitoring and analytics partners to gain and share customer experience impacts and platform pain points.
• Synthesize customer impact resulting from production incidents into summaries that can be shared across the product team, providing updates as needed. This is intended to inform the product team (not a replacement for established Chase incident management processes).
• Monitor and share the Voice of the Customer. This includes reviewing complaints, surveys and other feedback channels. This is a product perspective and does not replace other Chase processes for formal reporting.
• Develop an understanding of the Transfers platform functionality and flows to connect issues, escalations and Voice of the customer to the customer experience.
• Advocate for improved customer experience within the product team and across internal partners. Proactively identify emerging issues and collaborate with team to identify options/solutions.

Required qualifications, capabilities, and skills

• 5+ years of experience in financial services, digital, product management or operations
• Bachelor's Degree or equivalent work experience
• Effective communication skills
• Passion for understanding customer needs
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution