Maximize team capacity through effective resource planning and ensure a robust team structure with effective training and succession planning
Ensure all daily controls and processing are completed and signed off
Provide direction and leadership to the team
Deliver effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
Continuously review and update the content and presentation of Standard Operating Procedures in line with new policies and ongoing risk management activities
Contribute to strategic development
Oversee a team of 8 to 10 staff members
Regularly review risks, controls, and governance in the process and ensure satisfactory audit outcomes
Required qualifications, capabilities and skills
Demonstrate operational subject matter expertise
You must have at least 3+ years of experience
Exhibit strong people management skills with the ability to lead and motivate managers
Show a strong ability to learn an ongoing stream of new products and processes
Maintain strong risk and control awareness, including the ability to effectively prioritize workloads and meet critical deadlines
Communicate confidently in all mediums with both internal and external clients
Think strategically with the ability to review and implement process improvements
Hold a bachelor's degree or above
Be proficient in Microsoft Office products, including Word, Excel, Access, and Outlook
Be proficient with Citizen Developer tools (such as Alteryx, UI Path, Pega low code), SQL query, or Python