Supervise BAU activities of the team — Maintenance of instrument reference data in multiple business applications/databases, Monitoring Requests Queue.
Should be hands on with the process and systems; should provide daily BAU support
Devise and Conduct pro-active verification checks to ensure that processing meets the expected quality.
To conduct periodic tests for assessment of contingent support capability; close knowledge gaps, if any
Prioritize & manage project request in conjunction with BAU.
Conduct weekly meetings with the team (across all hubs) for regular communication, eliciting issues, etc.
Manage business partners expectations — Interact / Communicate with the business partners at operating level on a regular basis.
Metrics — Provide weekly performance metrics/capacity analysis.
Ensure timely updation of SOPs, Issue Logs, Conduct “Best Practice Sharing Sessions”
Take ownership of on job training for TMs and OAs; regular review of progress and initiate actions to close gaps, if any
Partner on Data Quality initiatives & UAT testing.
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College Degree, 6-8 years of Accounting / Banking / Cash Product / Securities Processing experience in financial services environment.
Knowledge of Equities/ Fixed income, F&O related instrument reference data, Middle office functions - desirable
Should have hands on approach
Knowledge of external reference data providers –BLOOMBERG, REUTERS, etc. will be an advantage
Good people skills and ability to drive energy levels within the team
Good time management skills and highly result oriented.
Focus on quality and controlled environment.
Attention to detail.
A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.
Client focused and able to deliver on complex tasks.