Td Bank Director - Global Business Operations CIB 

United States, New York, New York 

819708246

Key Accountabilities:

• Deliver a consistent employee and client experience across Corporate and Investment Banking, by partnering with Enterprise functions and building efficient processes
• Partner with TDS Client Onboarding teams to ensure an efficient and clearly articulated client onboarding experience for CIB front-office teams
• Design, implement and execute a global employee onboarding and offboarding process for the business, working closely with the CIB Colleague COE and HR to ensure a both a positive employee experience and effective management of offboarding risks
• Own the CIB Business Operating Procedures from updates to communication of changes
• Actively manage business efficiency programs – i.e. EvalueServe, Uber for Business
• Enable the business to function in a dynamic travel environment while adhering to internal policies
• Provide ongoing change management and thought leadership across all operational processes to ensure continued effectiveness
• Represent CIB on TD/TDS working groups including real estate projects across all offices where CIB has a footprint, new Travel booking or Business Visa tools
• Build and deliver dashboard reporting on the Operational Health KPIs of the Business; escalate issues on a timely basis

• Identify and address operational risk events working closely with Operational Risk Management to ensure appropriate preventative measures are taken
• Manage the Business Continuity Management Program for CIB across all locations & business groups
• Take accountability of all business resilience programs

• Deliver a centralized model for access control management including LAN and Diamond attestation processes as well as access to high-risk URLs
• Partner closely with Group Business Managers and Executive Assistants to address operational issues as they arise including but not limited to business travel, business visas, facilities, technology/hardware requests among others
• Maintain floor plans/seating maps and optimize use of space
• Coordinate general office management services

Specific Accreditation:

• 10-15 years of experience in capital markets and project management/business operations
• Undergraduate Degree, MBA, Project Management Designation preferred

OtherQualifications/Skills:

• Strong understanding of Corporate and Investment banking and the 'banker mindset'
• Ability to effectively manage multiple priorities simultaneously.
• Strong interpersonal skills demonstrated through an ability to relationship build and work as part of a collaborative team
• An ability to communicate simply, directly, succinctly
• Strong problem-solving skills; an ability to identify issues through observation and key metrics and proactively propose recommendations.
• Experience in navigating complex projects in a large organization with ability to influence multiple stakeholder groups.
• Demonstrated ability to 'roll up your sleeves' and deliver

TD Securities Corporate and Investment Banking (CIB) provides a full range of financial advisory and capital-raising services to corporate and institutional clients. Our relationship managers work closely with clients to understand their needs and bring them unique solutions to complex issues. The department is organized into areas of expertise by industry, product, and region.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees the development and execution of strategic planning for unit
• Oversees program and project level forecasting and tracking
• Directs the communication of financial policies and procedures
• Manages monthly forecasting and client chargeback process
• Oversees the annual budget process
• Manages the headcount / resource process
• Leads and oversees the end-to-end delivery of requirements throughout the lifecycle of large scale/complex projects or programs requiring a cohesive approach to broad business solutions with full traceability to realize project benefits
• Provides advisory support, leadership direction and guidance to assigned Business Analyst resources, stakeholders and executives of the projects and/or program across multiple Lines of Business (LoB)

Education & Experience:

• Undergraduate degree in Business (Accounting or Finance) or Mathematics/ Economics
• Bachelors degree or progressive work experience in addition to experience below
• 7+ Years of related experience
• Strong project management skills
• Strong leadership, interpersonal andrelationship-buildingskills are required
• Excellent analytical skills
• Excellent Microsoft Office skills in particular Excel
• Presentation skills required
• Strong team player and who can work in cross-organization situations
• Highly effective written and oral communication skills; excellent organizational skills

awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.