NICE Senior Technical Writer 

India, Maharashtra, Pune 

8185598

How will you make an impact?

• Collaborates with subject matter experts to determine technical documentation needs.
• Supports corporate wide teams to develop, edit, and produce technical implementation, support and troubleshooting knowledge, ensuring that all materials are produced in a standard format.
• Provides guidance and technical support to project teams to initiate and maintain knowledge management practices.
• Improves processes through better use of knowledge in conjunction with the business units.
• Reviews and edits content for grammar, spelling, punctuation, and syntax errors.
• Editing content and following up with owners to ensure updates are completed on schedule.
• Managing and enforcing the system structure including but not limited to templatizing, indexing, updating, and ensuring no duplication.
• Provide input on product requirements and usability.
• Ensuring appropriate tagging to ensure searchability.
• Analysis of the Knowledge bases to monitor overall health and utility.

Have you got what it takes?

• You will need to be capable of collaborating with product managers, engineers, developers and other technical specialists.
• Strong ability to research, analyze, structure and document technical information and translate into easy-to-understand documentation.
• The ability to work with stakeholders at all levels of the business to deliver information and ideas clearly and accurately.
• Desire of self-growth and personal improvement
• ​4-5 years working to actively contribute knowledge to the organization as either a Technical Writer, Knowledge specialist or similar capacity.
• Project Management experience
• Strong technical writing/editing skills with exceptional attention to detail.
• Exceptional written and verbal communication skills
• Ability to disseminate technically complex concepts into a simplified and well-organized format.
• The ability to collaborate, get consensus across different teams, and establish productive relationships.
• Strong organizational skills
• Ability to work with multiple people and departments.
• Ability to work independently with little supervision.
• Ability to work in a global, collaborative, and dynamic team environment.
• Competent in HTML and CSS
• Highly proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Visio

You will have an advantage if you also have:

• Understanding of SaaS Contact Center technology
• Experience with Generative AI Tools

Tech Manager
Individual Contributor