Citi Group DIR/SVP Head CRM Client Analytics Insight JANA Asia South 

China, Hong Kong 

818239377

Job Responsibilities:

• Engage with relevant stakeholders to identify business needs and requirements to best empower this Sales, designing best-in-class solutions and ensuring their successful implementation.
• Understand the Markets framework, and set it up for success, leveraging the interoperability between Markets, its constituent businesses and the broader Citi businesses where applicable.
• Partner with in-business sales technology leaders to create a systems standard that is stronger than the sum of its parts, focusing on areas of maximum impact.
• Collaborate with the second line in Risk and Operations to deliver solutions that can be deployed end to end.
• Work with Technology partners to manage the work slate and help directly guide technology resources on- and offshore while staying involved with in-business goals and aligning to those priorities.
• Oversee the procurement, organization, and distribution of client data within Markets and across to broader Citi, as relevant.
• Ensure strong marketing and communication strategy across the organization; analyze, report and track adoption metrics, and put in place initiatives to increase.
• Engage on efforts relevant to ensuring the integrity and quality of data / content across the platforms, and the necessary compliance with all data privacy and other regulatory mandates.
• Help develop forward-looking vision and strategy to build / maintain state-of-the-art distribution platforms into the future, staying current on relevant external developments in the CRM space.

Knowledge & Experience Requirements:

• Bachelor’s Degree a must; masters a plus.
• Technology and Analytics knowledge a plus.
• Track record of excellent performance in related role Strong ability to pull together Technology teams across the franchise to advance business goals.
• Prior experience as a critical partner/liaison bringing together Business & Technology teams.

Skill Requirements:

• Initiative and ability to structure and drive projects from idea to completion are a must.
• Strong critical thinking and analytical skills Strong interpersonal and relationship-building skills; must be comfortable interacting with all levels of the organization.
• Strong people management / team development skills.
• Effective communication and presentation skills.

Personal Qualities:

• A self-starter who takes ownership and accountability.
• Able to work effectively under pressure in a fluid environment.
• Focused attention to detail and high standards for quality and accuracy in his/her work product.
• Collaborative, team-oriented, service-oriented.

Time Type:

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