Citi Group Product Manager – Digital Onboarding Asia North & JANA South 

China, Hong Kong 

568915002

Platforms & Data Servicesare a key strength and differentiator for Citi TTS and a key driver of our client experience. Over the years, Citi has been leading innovation in transaction banking space by developing best-in-class digital capabilities for our clients across both traditional and new age industry segments..

The digitization efforts currently underway aim to provide a simplified and digitized onboarding and bank account management experience to drive increased client satisfaction and reduce cycle times for client requests.

This role is expected to lead the design, commercialization and management of Digital Client Onboarding and associated initiatives in the spirit of transforming and building the bank. The individual will work in a fast-paced global environment to deliver upon organizational objectives in partnership with Technology, Product, Operations, Service, Sales and Control functions.

Key Responsibilities

• Own and oversee end to end strategic product roadmap for the Asia countries including development, launch, and commercialization across full suite of digital client onboarding capabilities. This will include the management of current Digital Client Onboarding capabilities and re-imagining the future state of Digital Client Onboarding through a multi-year strategic roadmap.
• Design and execute strategies for innovative product design, product targeting and segmentation with a pan TTS approach to create a holistic ecosystem.
• Responsible for end to end product design including client co-creation, evolving market and technology trends, and assessing competitive landscape.
• End to end ownership of the Digital Client Onboarding platforms and capability architecture including product design and client experience
• Deliver digital client value propositions and competitive differentiation to achieve the status of preferred banking partner to our clients.
• Champion client and competitor market research, drive product innovation, enhance product roadmap to deliver an advanced set of client centric solutions.
• Appropriately assess risk in business, product delivery and management decisions. Abide by Citi’s core philosophy on risk management and mitigation ensuring adherence to controls and governance.

Development Value

• High-profile and visible role with an excellent opportunity to champion and lead the digital agenda for a high growth business line
• Digital Platforms is a strategically important product area for TTS in a dynamic & high-growth region
• Opportunity to lead, support and drive significant digital transformation, while enabling fee revenue growth for the Bank and serve evolving client needs
• Build product design skills in a global, cross-functional and regulated industry
• Develop strategic relationships with clients and other external partners

Skills and Competencies:

• Minimum 6-10 years of relevant experience working in transaction banking, FinTech ecosystem, product management/Technology
• Cross functional experience (e.g. payments, core banking, product design, data, technology and client management)
• Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
• Demonstrated knowledge of product design, business acumen and client centricity
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Demonstrated problem-solving and decision-making skills
• Demonstrated analytical and influencing skills
• Consistently demonstrates clear and concise written and verbal communication

Time Type:

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