Microsoft Customer Experience Research Instrument Manager 

Taiwan, Taoyuan City 

818153038

Required/minimum qualifications

• Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
  • OR equivalent experience.
• 5+ years of experience in survey operations, customer experience, or related fields, with a strong focus on survey instrument management.
• Strong project management skills with experience managing cross-functional teams.
• Proven ability to gather business requirements and translate them into technical solutions.
• Excellent communication, problem-solving, and stakeholder management skills.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until October 12, 2025.

Gathering Requirements:

• Work closely with internal business stakeholders to understand survey needs and objectives.
• Translate business requirements into detailed specifications for survey instruments, questionnaires, and associated processes.
• Engage with stakeholders to refine and prioritize survey features and improvements based on evolving needs.
• Preparing Business Requirements Documents (BRDs):
• Develop comprehensive BRDs that clearly define survey instrument functionality, reporting requirements, and sample management.
• Collaborate with stakeholders to ensure alignment on the scope, deliverables, and timeline for survey instrument development.

Prioritization of Features and Changes:

• Evaluate and prioritize survey instrument feature requests and changes based on business value, impact, and feasibility.
• Work with stakeholders to ensure critical features are developed and delivered in a timely manner.

Partnership with Technical Teams:

• Collaborate with survey development teams (e.g., survey platform developers, sample management teams) to deliver high-quality questionnaires, survey samples, and reporting tools.
• Ensure all technical deliverables meet business requirements and support effective data collection and analysis.

User Acceptance Testing (UAT):

• Participate in UAT to validate survey instruments, reporting, and sample functionality.
• Identify and report any issues or discrepancies, working closely with technical teams to resolve before the survey launch.

Fieldwork Monitoring:

• Oversee the fieldwork process to ensure surveys are executed as planned, including sampling, data collection, and reporting.
• Ensure timely resolution of any issues that arise during the fieldwork phase.

Monitoring Development and Reporting Status:

• Monitor the progress of survey instrument development, ensuring all milestones are met.
• Provide regular status updates to business stakeholders regarding development progress, timelines, and risks.

Facilitating Governance Meetings:

• Facilitate monthly / quarterly governance meetings with business stakeholders, providing updates on the status of ongoing surveys, identifying roadblocks, and aligning on key priorities.
• Ensure clear communication and alignment on all survey-related initiatives during these meetings.

Other Responsibilties:

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