Service Delivery Center Manager – Financial Services Organization – QA Guidewire
You’ll be a part of a very collegiate environment that promotes diversity of opinions and helps in collaboration. Together, we will help our clients on IT Quality Transformation & Application Test Delivery, drive transformational change the way the client delivers application testing services in its organization.
Your Key Responsibilities
Everything you’ll do will come back to providing exceptional testing subject matter expertise and solving complex problems that make a difference for our clients. Colleagues and clients from a diverse array of backgrounds will look to you first for answers, so you’ll be a high-profile contact when it comes to resolving complex issues. As you build your knowledge and experience, you’ll become a credible advisor, influencing clients and engagement teams on resolutions that will impact entire industries.
Skills and attributes for success
- Working with clients to drive transformational change in the way they deliver application testing services in their organizations
- Defining the test strategy, planning, implementing and quality assurance for large complex projects
- Teaming with business organizations to facilitate User Acceptance Testing (UAT)
- Coaching teams members with a goal of fostering an innovative and inclusive team-oriented work environment
- Sharing your knowledge and developing engagement tools and enablers to build capability for the practice
- Cultivating business development opportunities and supporting sales.
To qualify, you must have
- Bachelor's degree in Computer Science, Engineering, Accounting, Finance or a related field and at least 5 years of relevant work experience
- At least 4 years of Guidewire experience
- Experience working in the insurance sector
- Strong Experience on Guidewire PolicyCenter, ClaimCenter, Billing Center and rating engine and integration experience working with external vendors.
- Good test knowledge on rating concepts such as premium calculations, discounts and surcharges coverages
- Strong quality engineering skills with test automation experience in tools such as Selenium, Rest Assured, etc.
- Good knowledge and experience on SOAP and REST services test concepts
- Strong property & casualty Insurance domain knowledge across personal and commercial products, its risks and coverages.
- Should be good at augmenting QE practice go to market capabilities in the service delivery.
- Tools/Frameworks/Software Skills: Selenium, RestAssured, Cucumber, IntelliJ, SOAP UI, Postman,Oracle SQL Developer, Gitlab, Jira, Xray, Hexawise.
- Excellent collaboration and teaming skills in diverse environments
- Technical competency experience with Test Strategy & Operating Model Development, Testing Center of Excellence/IT Transformation Program Management, Test Automation Framework Architecture, Agile Test Management, User Acceptance Test Coordination, IT Organizational Change Management, Performance Testing Program Management, Customer Relationship Management, Enterprise Resource Planning, Enterprise Data Management, IT Life cycle Management or IT Delivery Management
Ideally, you’ll also have
- Approximately 5 years of financial services experience, including, prior consulting experience
- Guidewire certifications
- Relevant industry certification such as, CISSP, CISM, CISA, CBCP, ITIL, PMP or other specialized IT certifications
- A “go-getter” attitude, passion to constantly learn, improve and perform at the highest level
What we look for
We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.