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Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
Provides advanced judgment and conducts in-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions.
Required to think beyond existing solutions, assumptions or current knowledge of sophisticated areas. Significant impact on a function and/or the business through making decisions that determine technical approaches and strategies for the area.
Responsibilities:
•Drive proactive and timely identification, management, and oversight of issues across Citi Wealth in line with firm requirements. This will include identifying thematic root causes underlying issues and facilitating the effective remediation of control gaps.
•Manage high priority cross-product Audit, Compliance, Regulatory and self-identified Issues to ensure timely completion of corrective action plans and issues remediation.
•Responsible for IQA and IQC activities and adherence to the Global issue Management Policy.
•Ensure the identification of issue root cause, partnering with control and process/product owners to recommend holistic corrective actions and improvements.
•Provide check and challenge to ensure appropriate escalation in accordance with Issue Management and Escalation Policies, Standards and Procedures.
•Perform data quality reviews throughout the issue lifecycle from identification, evaluation, remediation and to closure.
•Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business.
•Review Issue and CAP closure documentation to ensure adequate evidence of risk mitigation and control design and operational effectiveness.
•Act as a key resource for Issue owners/stakeholders, advise and provide support on the effective design and implementation of key control remediations.
•Provide Controls/Issues Management advice and guidance; facilitate solutioning to stakeholders.
•Participate in relevant control forums and steering committees representing the business.
•Report and/or escalate to issue owners and Wealth senior management, including relevant governance forums, on the progress and effectiveness of control remediations.
•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
•Supervise and train junior staff in the aforementioned risk and control responsibilities.
Qualifications:
Education:
Anticipated Posting Close Date:
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