מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
JPMorgan Process Improvement Specialist - Chase Rewards United States, Delaware, Wilmington 816462756
Today
Job responsibilities
- Execute existing processes while developing and implementing process improvement initiatives to reduce rewards fraud and misuse.
- Map, simplify, and document existing processes to identify and address areas for improvement.
- Analyze data to identify trends, risks, and opportunities for fraud prevention.
- Collaborate with cross-functional teams and stakeholders to align on process improvement objectives.
- Communicate project status, outcomes, and recommendations to all levels of the organization.
- Leverage digital tools and automation to reduce manual touchpoints and enhance efficiency.
- Manage change initiatives to facilitate adoption of new processes and technologies.
- Establish metrics to measure the effectiveness of process improvements and fraud reduction initiatives.
- Monitor and report on progress towards objectives and savings targets.
- Build resiliency plans for smooth functioning of processes and manage everyday tasks.
- Apply systems thinking and agile methodologies to refine processes and solutions.
Required qualifications, capabilities, and skills
- Bachelor’s degree in engineering, computer science, technology, business, or related field.
- 3+ years of experience in financial services, fraud management, or process improvement.
- Reliable, organized, and timely execution of daily duties to meet strict deadlines.
- Proficiency in data analytics, including interpreting models and diagrams.
- Strong problem-solving skills and ability to exercise initiative and judgment.
- Experience in process mapping, documentation, or workflow optimization.
- Ability to communicate complex ideas clearly to diverse audiences.
- Demonstrated experience in cross-functional collaboration and team building.
- Proficiency with project tracking and documentation tools (e.g., Confluence, JIRA, Visio).
- Ability to manage multiple projects and conflicting deadlines.
- Ownership of tasks and ability to manage entire workstreams.
Preferred qualifications, capabilities, and skills
- Experience with fraud risk, digital payments products, or rewards programs.
- Knowledge of artificial intelligence foundations and safe human-AI interaction.
- Experience using agile methodologies for process improvement.
- Familiarity with customer service principles to align process improvements with customer needs.
- Professional certifications in fraud management or process improvement.
- Experience in designing and delivering technical solutions for business requirements.ge.
משרות נוספות שיכולות לעניין אותך
